Your tariff to access charge points across Europe.

To change your current tariff plan, follow these steps:

1. Log in to your account
   Access your Kia Charge account here.
2. Navigate to contracts
   Once logged in, go to the "Contracts" section.
3. Find your tariff information
   Scroll down to the tariff details of your active contract.
4. Switch tariff option
   Click on the "Switch tariff" action button located next to your tariff information.
5. Review & Confirm
   Follow the on-screen instructions to review the new tariff details. Confirm your selection to proceed.

Important notes:

• Effective date: Tariff changes will only take effect at the end of your current tariff's runtime. The exact date is displayed during the tariff-switching process.
• Switching limitations: Ensure your account is free of unpaid invoices, as pending payments may block tariff adjustments.
• Effect on changed contract & associated charging card: Please note that changing your tariff will not affect your existing contract or charging card.

Blocking fees are applied for the following reasons:

1. Encouraging fair use of charging stations
   • Blocking fees are time based and discourage drivers from leaving vehicles at the station longer than required. This ensures other drivers have access to charging facilities.
2. Avoiding misuse of parking spaces
   • Some stations are located in car parks where fees apply to petrol cars but not to BEVs (Battery Electric Vehicles) during charging. To prevent BEV drivers from using these spots as free parking after charging is complete, blocking fees may be introduced.
   • There could also be car parks, such as shopping centres, where you need to pay parking fee upon entrance of their premises, as well as blocking fee if your vehicle occupies the charge point for longer than 90 / 120 / 180 minutes, depending on the station's conditions.
3. Maximising efficiency at High Power Charging (HPC) stations
   • HPC stations are designed to charge vehicles quickly, one after another. Blocking a fully charged car at such stations undermines their purpose and limits accessibility for other drivers.

Additional notes:

• Blocking fees vary depending on the charge point operator and local regulations.
• Always check station-specific policies in your Kia Charge app or charging card terms before starting a session.

You can explore and book available packages in two ways:

1. From your contract dashboard:
• Log in to your Kia Charge account using a web browser.
• Navigate to the "Contracts" section.
• Here, you will find the list of packages available for booking based on your current contract.
2. On the tariff page (before registration):
• Visit the tariff page on the Kia Charge website.
• This page displays all available packages, including details about pricing and benefits, helping you make an informed choice before registering.

Important notes:

• Package availability may vary depending on your contract type or region.
• For detailed package terms and conditions, refer to the descriptions provided in your dashboard or the tariff page.

You can easily terminate packages with an indefinite runtime through the contract dashboard. Follow these steps:

1. Log in to your Kia Charge account using a web browser.
2. Navigate to the "Contracts" section.
3. Locate your active package and click on "Manage subscription."
4. In the pop-up window, select "Cancel my subscription" to terminate the package.

Important notes:

• Fixed runtime packages: Some packages might have a predefined end date. For such packages, the end date is displayed in the contract dashboard, and termination is not possible before this date.
• Cancellation requests for indefinite runtime packages may take effect after the current billing cycle.