What is a cookie?

A cookie is a small file that stores Internet settings. Almost every website uses cookie technology. It will be downloaded from your internet browser the first time you visit a website. The next time you visit this website with the same device, the cookie and the information stored therein will either be returned to the website that created it (First Party Cookie) or sent to another website to which it belongs (Third Party Cookie). This will tell the site that it has been viewed with this browser before, and in some cases will vary the content displayed.

Some cookies are extremely useful because they can improve the user experience when revisiting a website that you have visited several times. Provided that you use the same device and the same browser as before, remember cookies for. For example, to your preferences on how to use a page and tailor the offers displayed to more relevant to your personal interests and needs.

Depending on their function and purpose, cookies can be divided into four categories: essential cookies, performance cookies, functional cookies, cookies for marketing purposes.

Cookie settings

Your cookie settings can be viewed at any time at the bottom of the page via the cookie settings link.

Cookies that do not require approval

Essential cookies, also called "strictly necessary", guarantee functions without which you could not use this website as intended. These cookies are used exclusively by Digital Charging Solutions GmbH and are therefore first party cookies. Absolutely necessary cookies ensure, for example, that you are not asked for the login data after logging in with your e-mail address and password while you have opened the pages.

Absolutely necessary cookies can not be deactivated via this page. You can always deactivate cookies in your browser at any time.

Essential cookies


Used to document the approval of the use of cookies subject to approval.

Valid for 1 year


Used to identify the user during log in so they do not have to log in each time they click.

Session: will be removed when the browser is closed


Used for saving elements in text forms entered by the user during a session.

Session: will be removed when the browser is closed

Essential Cookies for Customer Support and FAQ Interaction

The following essential cookies will be used when you engage with our customer support or explore our FAQ page. These cookies are critical for delivering a seamless and efficient experience during your interactions with these services. 


This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. If interested to learn more, Cloudflare provides further detail about some of their Cookies on the Cloudflare website: https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies/

Valid for 30 minutes


Cloudflare cookie used in cases where multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold.

Valid for the session


Stores account ID, route for internal service calls and the cross-site request forgery token.

Valid for 8 hours


Authentication cookie - set to be anonymous. Even with no authentication, it is set when autoreplies are configured to allow a user to mark a ticket as solved by the article they received.

Valid for 8 hours


Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge.

The storage duration is dependent on the End-User’s browser policy.


This is a clearance cookie that stores the proof that a Javascript or Captcha challenge has been passed. The purpose of the cookie is to ensure that Captcha or Javascript challenges are no longer issued if the challenge has already been passed. It is required in order to reach the origin server.

The storage duration is dependent on the End-User’s browser policy.


Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge.

The storage duration is dependent on the End-User’s browser policy.


To help understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the Help Center for providing customer support purposes.

Valid forever (Local Storage)


This is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article.

Valid forever (Local Storage)/Session (cookie)


Stores unique session key for Help Center Functionality.

Valid for the session


Stores unique session key for Answer Bot product. Used to uniquely identify a user session when using Answer Bot Article Recommendations.

Valid for the session

Cookies that you approve

mp_ * _mixpanel

Used by Mixpanel to analyze traffic from the web page. These data allow the analysis of the website usage in order to improve the functionality of the site.

Valid for 1 year

Manage and deleting cookies

You can also block and delete cookies by changing your browser settings. To manage cookies, most browsers allow you to accept or reject all cookies or accept only certain types of cookies. The procedures for managing and deleting cookies can be found in the help function integrated in the browser.

If you restrict the use of cookies, you can not use all the interactive features of our website.